Training & Workshops

Training and Workshops

  • Customer Serviceshutterstock_62287657-04
  • Change Management
  • Conflict Management
  • Effective Communication
  • Mapping your business process
  • Issues Resolution
  • Leadership and Management
  • Making Meetings work
  • Winning Teams
  • Strategic Planning Principles and process
  • Business Process Improvement




Whatever your training need, Critel will tailor your workshop to align with your company vision, mission, goals and values. Workshops are planned for the attending audience type to ensure the approach is relevant the right tools and techniques are shared to reach the intended results.

Two separate studies, one by StatsCan and the other by the Canadian Federation of Independent Business, both point to a number of barriers regarding training for small business. The first barrier is time away from work, the second is the cost of training seminars. Critel has got you covered.  You’re good to grow.


A needs assessment is done by Critel before the workshop design to ensure the training you get fits the job application and gets to the performance results you are looking for in your organization


Gary Cerantola has been designing and conducting training workshops and teaching adults over many years with Ontario Hydro Nuclear Power Development, the University of Alberta Continuing Education, Phoenix University, Meritus University (mentoring new instructors), Georgian College and Critel.


Ask us about our on-site training and how cost effective it would be to deliver our workshops on good customer service, conflict management, leadership, business process improvement, winning teams, communication or let us show you how easy it would be to customize training to your specific business requirements.  We link training to business performance—increased profit, growth or survival.   We also link training to specific stages in your business cycle (start-up, crisis and/or survival and growth and/or expansion).  We have both academic and business in-house training experience in developing and delivering training. We provide ways to integrate formal training and learning with informal learning processes in the workplace.  Critel also has a vast inventory of training materials to draw from in order to keep your training development costs to a minimum.   You will be amazed at how competitive Critel’s training workshops and customized training programs are.  Give us a call. We start with a no fee consultation.


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