Goal Setting One Day Training Workshop

Goal Setting and Getting Things Done – One Day Training Workshop

Goal Setting is one of the most basic and essential skills a business owner/manager can develop.  Critel touches on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills participants need to complete more tasks, and get things done.  Our Goal Setting and Getting Things Done workshop covers strategies to help participants deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals and contribute to the overall success of their business community.

Workshop Objectives:

  • Overcome procrastination
  • Manage time effectively
  • Accomplish important tasks
  • Self-motivate
  • Create SMART goals

Goal Setting and Getting Things Done Course Outline:


Module One: Getting Started


◾  Housekeeping Items

◾  The Parking Lot

◾  Workshop Objectives

◾  Pre-Assignment

◾  Action Plans and Evaluations


Module Seven: Tips for Competing Tasks

◾  One Minute Rule

◾  Five Minute Rule

◾  Break Up Large Tasks

◾  Utilize Technology

◾  Case Study

◾  Module Seven: Review Questions


Module Two: Overcoming Procrastination (I)


◾  Eat That Frog!

◾  Just Do It

◾  The 15 Minute Rule

◾  Chop it Up

◾  Case Study

◾  Module Two: Review Questions


Module Eight: Increase Your Productivity


◾  Repeat What Works

◾  Get Faster

◾  Remove “Should” from Your Dictionary

◾  Build on Your Successes

◾  Case Study

◾  Module Eight: Review Questions


Module Three Overcoming Procrastination (II)


◾  Remove Distractions

◾  Start Small and Build

◾  Reward Yourself

◾  Set Realistic Deadlines

◾  Case Study

◾  Module Three: Review Questions


Module Nine: To Do List Characteristics


◾  Focus on the Important

◾  Chunk, Block, Tackle

◾  Make It a Habit

◾  Plan Ahead

◾  Case Study

◾  Module Nine: Review Questions


Module Four: Four P’s of Goals Setting


◾  They Need to be Positive

◾  They Need to be Personal

◾  They Need to be Possible

◾  They Need to be Prioritized

◾  Case Study

◾  Module Four: Review Questions


Module Ten: SMART Goals


◾  Specific

◾  Measurable

◾  Attainable

◾  Realistic

◾  Timely

◾  Case Study

◾  Module Ten: Review Questions




Module Five: Improving Motivation


◾  Remember Peak Moments

◾  Write Your Goals Down

◾  Use Gamification

◾  Track Your Progress

◾  Case Study

◾  Module Five: Review Questions


Module Eleven: Mistakes Will Happen


◾  Accept It

◾  Bouncing Back

◾  Adapt and Learn from Them

◾  If Needed, Ask for Help

◾  Case Study

◾  Module Eleven: Review Questions


Module Six: Wise Time Management


◾  Urgent/Important Matrix

◾  The 80/20 Rule

◾  Utilize a Calendar

◾  Create a Ritual

◾  Case Study

◾  Module Six: Review Questions


Module Twelve: Wrapping Up


◾  Words from the Wise

◾  Review of Parking Lot

◾  Lessons Learned

◾  Completion of Action Plans and Evaluations



Introduction To Critel Professional Services

1.0 Company Profile – Critel Professional Services  critel.ca

The Company:

Critel Professional Services (Critel) is a unique business coaching, facilitation, training and management consulting, company based in Ontario that has served clients in Ontario and Alberta, Canada.


We Educate – Train – Team and Coach as we Facilitate


Combining critical thinking principles, academic teaching experience in business and broad experience across business start-ups, sales, marketing, production and operations, strategic and business planning, training, quality, business process improvement, change management, facilitation, values technology, and leadership, Critel collaborates with clients to design and develop their own in-house solutions tailored to the natural personality of the client’s business At the end of the process our clients can work on their own with the use of Critel’s tried and true frameworks, templates and worksheets.

We start with the people who have the key responsibilities to produce results for the business; owner, manager, and through the use of core values survey and analysis and social profiles we ensure any business process or plan developed for their enterprise aligns with “owner” purpose, passion and clarity that serves strategic intent and the strategies adopted by the organization.

We   excel at facilitating for our clients, generating their own solutions, creating alignment, buy-in and commitment to follow-through, measure and implement results and deliverables that are meaningful to the client’s organization.  The principal of Critel is Gary Cerantola, Professional Engineer, MBA, ACCUD.  We work with your team and on your team as we help your organization develop solutions.  Critel’s name comes from addressing the “Critical” CRIT– “Elements” EL required for an enterprise to succeed while facing ever increasing challenges.

No work is too small or too large. Critel draws from its network of associates to provide the right capabilities, experience and skills of its professionals required to meet the scale and scope of the client’s requirements.  Critel is a hands-on professional services provider whereby the team selected to do the job is the team that does the work bringing the right experience and skills to the job and providing full senior practitioner dedication to the client’s requirements.

Critel has developed many business plans for small to large businesses dealing with start-ups, expansions, growth and company reviews.  Critel developed a strategic plan for a start-up radiant heat boiler manufacturer in Calgary and developed their North American Marketing Roll-out plan.

What we do is create Critel Business Knowledge Maps that can be specific to your client needs in order to orient and train you the client and your employees.


Our Approach:

Critel starts with the entrepreneur herself and helps her understand who she is and helps her understand how to not only work “In” the business but “On” the business.

It is no secret that organizations that ask the better questions are far more successful in the business arena.  Critel will structure the client’s solution plan in a way that helps them ask the better questions and find the right answers utilizing Critel’s portfolio of tried and true facilitation frameworks, tools, templates and worksheets helping clients create solutions that address the root causes and the core of the problem.  In particular, Critel has developed templates and worksheets to develop the client’s value proposition, strategy and business model.  Using a Treacy & Wiersema value discipline model to develop the value proposition, Critel helps set the context for developing strategy and executing on the business model.

With any transformation project that Critel takes on, our professionals will help our clients focus on awareness and understanding, cultivate acceptance and generate support, genuinely creating a positive belief system as the foundation for alignment, team, and what it takes to achieve your vision.

Critel Planning Framework

Critel Strategic Framework



Issues Change… Values Endure

A shared values framework is a more effective platform that can enable transformation. For these reasons, Critel introduces a values approach to build a strong foundation for change while providing tools that bring meaning through critical thinking methods while also emphasizing strategic intent to achieve a sustainable approach to solving the problem.

Critel introduces its Layer Cake Approach supported by a beliefs and values foundation which starts with a values survey and transforms into a set of value statements that characterize what the espoused values mean to our clients, their partners, their business, their clients and their key stakeholders.  In a nutshell, Critel takes its client through creative steps that envision possibilities and generate energy to create meaningful solutions also creating leadership accountability and cultivating acceptance and ownership by the organization. Critel engages participants to explore concepts and approaches that are congruent with an organization’s vision, mission, core values and its natural personality to result in Made-In-House” solutions that engender shared ownership and commitment extending right through to execution.


Sounds Complicated?

We make it simple and use tools appropriate to the level of the work we do. We adjust our approach to bring the right effort and cost to small, medium and large jobs.  Let’s start with a conversation and you will be amazed at what Critel can do for you as it brings management technology to your organization at affordable prices.

Gary Cerantola

Project Lead, Research, Facilitation & Strategic Planning Lead, Strategy Facilitation, Project and Performance Management, Training and Coaching

Gary Cerantola BSc. Honours, P.Eng. MBA, ACCUD

Principal of Critel Professional Services, Mr. Cerantola is a professional engineer, MBA and Accredited Canadian Credit Union Director (University of Dalhousie and the Credit Union Institute of Canada).  Mr. Cerantola, President of Critel Professional Services brings an engaging facilitation style shaped from years of corporate experience and refined as a result of working with business owners and 11 years of teaching college, under graduate and graduate business courses.   He has taught over 25 different business courses at the college level, (Georgian College) and undergraduate and graduate university levels at Phoenix and Meritus Universities.

Mr. Cerantola also has a background in corporate sales, marketing, market research and market development.  He has consulted in the areas of business planning, management, strategic planning, strategic issues resolution, and sustainability planning, operations planning in the telecommunications and electric power industries and for small and medium businesses including non-profit organizations and has helped entrepreneurs build their business plans.


Download pdf An Introduction to Critel Professional Services

The Road to Success – Routines, Rituals and Repetitions

Routines Rituals Repetitions

Forget the BEHAGs (Big Hairy Audacious Goals) for a minute and don’t think practice makes perfect.  Think practice makes permanent.

You start by understanding that our will power is finite.  It’s  like any other muscle we have and as we use it, it depletes, so it will only take you so far in achieving your goal.  You can build willpower if you exercise it in a deliberate manner.  You also must maintain your willpower reserves so you can use this power when you really need it.

Ever wonder why most people can’t keep new year’s resolutions?  They rely solely on will power and eventually succumb to their primal desires.  Bad habit triggers constantly bombard us until they ultimately wear down the will power down that we have.  Ultimately, we capitulate and fall back into our old ways.

Whether we know it or not, 40% of our behaviours are habits

When we take our conscious thinking off the brain gas pedal we slip into subconscious autopilot.  Whatever habits you have engrained in your brain at the time is where your subconscious takes you.  Basically, our brains are lazy and they like to run on auto pilot so they can manage other things.

So, what to do?

Success comes from compounding the effects of the little things that most people think are inconsequential and just don’t do.

Take a look at Gretzky.  Wayne Gretzky would always tuck in the right side of his jersey. This started when he was six years old playing minor hockey in the ten-year old division. Because Wayne was so small, and the jerseys were so big on him, he’d tuck in the right side of his jersey to compensate. He then kept doing it for the remainder of his hockey career.  Superstition or science? I’d say science. High performance athletes, leaders, business people use rituals to put them in a higher state of performance.

Some researchers determine that rituals help us get into a state of deliberate practice, or help us get into deep work.

Rituals, are almost always patterns developed by an external source, and adopted for reasons that might have nothing to do with decision making. Whereas, habits are behaviors that are self-generated. A habit is a decision that someone makes at some point, and then stops making but continues doing.

At the end of the day, when you are creating a goal you want to achieve, make sure it fits with who you are and what’s important to you (your core values).  Next, think about how you can break it down into doable small chunks making it easier for the willpower reserves you have built to execute on your goal.  This also builds your confidence level in getting closer to the results you are looking for.  As your confidence level builds so does your belief system get stronger and stronger giving you the realizations you truly can achieve your goal. 

Make sure you develop supporting rituals and habits that you will do just automatically through your subconscious.  This will build willpower reserves and enable you to leverage the willpower you do have to get things done.   The human brain is wired to favour routine over novelty. Work with it. That 40% of what we do is anchored in habit. Seek to create Keystone habits that draw additional success habits that assist us in carrying out our goals.  You want to get into an automatic way of doing things, small step by small step that compounds into big results.  William James the father of psychology was quoted as saying: “Little by little you build your power”

That little stuff compounds every day as Jeff Olson talks about in his book “The Slight Edge”.  Jeff went from a beach bum to a millionaire building on his little things.  Make a point to mentally check in on a regular basis during the day to focus in on your original intentions and the big prize you have envisioned. Forget the mental timer to examine your past accomplishments. What matters is how you mentally design your future going forward. You do this on a continuous basis in the present moments you dedicate to reflection and recalibration.  Patience and persistence together will reach any achievement, do not doubt it.  Creating a path of doable micro-stepping and internalizing the process with emotion gives you confidence and beliefs it can be done. It’s your easy button to achievement.   

Gary Cerantola is a certified DDI Facilitator and an authorized YB12 Business Coach for Critel Professional Services, www.critel.ca


Setting Business Goals 101 – Revisited


 “If you build it, they will come.” That line may have worked for Kevin Costner’s character in Field of Dreams, but such advice can prove disastrous for creating goals for your business plan.  Matter of fact, most people set the wrong goals right from the start.  It is no wonder that 92% of people who set goals fail.  Yet, you can consult with Doctor Google and find a gazillion articles on how to help you set goals.  So, what gives?  Why is all this great advice not working?

Here’s the secret sauce in setting goals.  Instead of brainstorming, people need to take a brain science approach.  The answer is found in a simple word called alignment.

Alignment is all about the power of thought based on who you are, what you know and how it cuts across all facets of the planning process.  Power is organized and directed knowledge.  You use brain science to initiate and brain science to execute.  It starts with clearly defined intention.  This intention is aligned with who you are and what your business is all about.  It is carried out and sustained through the adaptation of success habits.  Success habits are managed by conscious thought.

Here’s a few clues.  Decisions are made based on core values.  Many business people are utterly unaware of what core values they inherently possess.  In some cases, they possess conflicting core values that create competition across the goals they set.   This muddles the business plan playing field right from the start.   The next important thing to realize is we human beings have lazy brains.  Forty percent of our actions are in the form of habit that is driven by our subconscious.  This means that as soon as we take our conscious thinking off the thought gas pedal, we are on subconscious auto pilot.   Habits that we have formed, good or bad, take over and drive our business plan activities whether we know it or not.

Here’s the solution.  Know what is important to you as a business owner and manager.  Understand what your top core values are for you and your business and in what order of importance.  Then, clearly understand what you intend to do and clearly understand why you want to do it.  This gives you purpose.  It’s no secret that all successful people clearly know why they are doing their business.  People don’t buy what you do.  They buy why you do it.

You can only get real focus in your business if you align your beliefs, your mission, your goals and strategy with a resolved mindset and use mind mastery to make it happen. In the words of Napoleon Hill; conceive, believe, achieve.  To create impact, you must chunk your goals down to doable bite sized activities to realize how you are going to actually get it done while giving you the confidence to get it done.  The last effort is to focus on keystone success habits to incorporate the right practices and activities that align with your intentions that will make you successful.  At the end of it all, what gets measured gets done.  You need to live, breathe and impact the key performance measures that address the critical success factors of your business and your industry.

Bottom line, align all the forces available to you and your business, and, in the process… always “catch yourself thinking”.  Use the power of thought to get you where you want to go.


Critel Business Knowledge Maps Framework ©

Critel introduces its Critel Business Knowledge Maps Framework © as another tool in its approach to Educate Facilitate and Coach our clients to success.

For the last 15 years Critel has been utilizing a selective array of planning framework techniques, custom designed planning worksheets and templates, critical thinking measures, team building applications, total quality management and performance management frameworks to help clients solve problems and to coach and train their employees.

“Power grows out of ORGANIZED KNOWLEDGE, but, mind you, it “grows out of it” through application and use!”  ― Napoleon Hill, THE LAW OF SUCCESS  

Critel introduces an innovative way to take the mystery out of critical thinking by designing maps for business people as they deploy the tools, techniques and templates Critel uses and leaves behind once your project is completed.   Critel Business Knowledge Maps © are just another tool to support its business philosophy of “Educate, Facilitate and Coach” as the client learns and continues to effectively apply and use Critel tools, techniques and templates.

Critel Business Knowledge Maps © are designed to help the user understand applied business concepts and the What’s and the Why’s of using Critel tools, techniques and templates.

Below is an example used in Critel’s Persistence Business Knowledge Map © that is used in the Perpetuate stage of the Critel 7P Business Coaching Framework.

For more information, please contact Gary Cerantola at gary.cerantola@critel.ca


Critel Professional Services Vision Statement

Critel drives thinking from what critical elements are uniquely important to our customers, creating meaningful results through meaningful thinking technology.

Critel Professional Services Mission Statement

Providing solutions-based Business Coaching, Training, Facilitation and Planning Services that focus on client growth as well as their business growth.

Why Choose Us – Critel Professional Services

We will tailor our consulting services to your needs.  Plain and Simple.

Critel Professional Services brings decades of consulting experience in business start-up, business planning, business leadership, and hands-on operations and management experience to address your challenges.   You won’t find business help that targets small to medium sized businesses with a deeper understanding of the impact of business owner values to drive and improve a business.  No matter what your organization, corporate culture, small or large number of employee size or situation, chances are we’ve seen similar problems and helped others work through them.

We start by talking with you about your situation and your needs and your personal goals.   We then draw on our experience and our portfolio of services to help customize the right solution for you and provide the coaching required to achieve the expected results.  We work alongside you and your team every step of the way to help you create your solution, your way.

Small Group Facilitation using Audience Response Technology

Critel’s New Offering: Small Group Facilitation using Audience Response Technology:


Critel ARS Facilitation Services www.critel.ca


·       Want more member engagement during strategic planning and business planning sessions?

·       Want more participant engagement when problem solving business and organizational issues in small groups?

·       Want more rich dialogue and buy-in across your group?

·       Want more focus on critical thinking?

      Contact Critel at: info@critel.ca      

Critel brings a fresh approach to problem solving, systems thinking and using mental models to help people develop solutions.

Our problem solving and issue development facilitation services concentrate on obtaining commitment from all participants, narrowing the focus, selecting the options and confirming the action steps.


Critel can facilitate a group of up to 15 participants using Audience Response Keypads to Augment the Facilitation of Small Group Dialogue.

Audience response systems (ARS) offer significant advantages to group problem solving dynamics.  They allow dialogue focused meetings to become more engaging, inclusive, and democratic.

Critel uses ARS capability in different ways at various phases of the flow of a dialogue process. By instantly displaying a graphical display of individuals’ responses to multiple-choice questions, participants become aware of the diversity of opinions, experiences, and perspectives in the room. The displayed results create a shared and somewhat objective picture of the diversity of the group mind that is less subject to interpretation than a summary created by a participant or facilitator. This accelerates productively the purpose of group dialogue, which is grappling with the causes and implications of the internal diversity in the perspectives of the participants.

Critel utilizes ARS to allow each participant to know their opinion counts equally and productively shift the attention of every participant to the group’s collective mind.”

Critel’s ARS problem solving approach helps participants share stories, ideas and opinions creating a collaborative, educational and unforgettable experience.

Download pdf: Audience Response Small Group Facilitation Offering


Strategic Planning Consulting Facilitation Services

Strategic Planning Consulting Facilitation Services

Do you want a Strategic Plan? Or do you want a set of strategic choices that you’ve invested in that will affect meaningful change and produce the results you need? 

111Strategic Planning Stick men

Strategic Planning Consulting Facilitation Services

At Critel, we work closely with you in a collaborative way to understand your values, your goals and vision, and then help you build the plan.   We guide you through our vast series of tried and true Critel tools and worksheets as you develop your strategic plan your way with the help you need creating a plan you will “own” and have the confidence it will drive the results you want.

Our style of educating and coaching over the planning process is what provides the added value our clients enjoy as they learn how critical thinking makes them focus on what’s important and how to get results.

We conduct a values based approach and insist that your core value statements are clear, aligned and congruent such that the organization’s overall strategic intent is designed without any foundational discrepancies that could surface when critical strategic decisions are being made.

Aug1_2016_Critel Layer Cake Planning Foundations



How we do it

We provide insights on knowing who you are as an organization and what will work for you, your business and your customers.

We create a plan that enables your people passion and suits your business personality. That makes it doable.

We provide you with insights on how to evaluate your market and your constituents.

We identify the critical success factors in your market and for your service business.

We show you how to rank the issues you are facing within your business and how to set your priorities

We get to the specifics and show you how to develop a Vision, Mission, Goals, Objectives and Measurable Tactics

We show you how to develop a simple strategy canvas so you can make your offerings unique in the footprint you are working in

We show you how to create a critical few set of measurements to guide success and growth in your business. “What gets measured gets done”

We have the process, templates and forms to make planning easy and repeatable.

About Us

Critel works closely with our clients to understand their strengths and challenges.  We specialize in pinpointing areas that need focused attention leading to a congruent approach from knowledge to strategy to execution to measurable results

Contact Us

Phone: 705 888-7652 Email: Gary.Cerantola@critel.ca Web: www.Critel.ca

Senior Consultant:

Gary Cerantola, P.Eng., MBA, ACCUD with 30+ years of business experience in management, consulting, strategic planning, facilitation and business teaching at university and college levels and in industrial settings.

Gary_Cerantola_May2014 Cropped


Populated Critel Client Engagement Process


Download our Critel Strategic Planning Consulting Services Brochure

Critel Strategic Plan Brochure


Critel Business Plan Consulting – Facilitation

Critel Business Plan Consulting – Facilitation

Do you want a Business Plan or do you want a success formula and a framework to grow your business?

Biz Plan Success Framework



We work closely with you in a collaborative way to understand your values, your goals and vision, and then help you build the plan.   We guide you through our vast series of tried and true Critel tools and worksheets as you develop your business plan, your way, with the help you need creating a plan you will “own” and have the confidence it will drive the results you want.

Our style of educating and coaching over the planning process is what provides the added value our clients enjoy as they learn how critical thinking makes them focus on what’s important and how to get results.

Aug1_2016_Critel Layer Cake Planning Foundations

Our Tools…Your Plan…Your Way.

We educate, coach and facilitate to help build your plan, your way.

You take away a critical thinking experience, insight into your business and the industry and fully understand how to build competitive advantage through your value proposition, strategy and business model.   Small and medium sized businesses are clearly focused on results.  They have limited resources and must execute effectively to thrive.

The comments that come up time and time again are: “Why do I need to plan?  Things change so fast.”, “I can’t afford the cost of producing a business plan and really… how will it help me?”

Put critical thinking to work as you leverage your every effort to drive towards the business results that are important to you personally and for your company.   Critel helps you focus on Strategy and what it takes to win.  Let us show you how to plan for your business with purpose, win and grow your business.  Then we will help you stay on track.  What gets measured gets done.  We will show you how to develop a dashboard of key performance measures that you can track to keep you on your “A” Game as you work towards your vision.

The outcomes of the Critel Business Plan Process:

CLARITY: Gaining clarity about your business goals that are totally aligned with your set of core values, your social style and your life purpose.

FOCUS: The development of a structured day-to-day plan grounded in routines and driven by an entrepreneurial mindset that you will learn as you work through the Critel Business Planning Process.

GRIT: Mastery tools and Growth Mindset learnings that you will take away to use on your entrepreneurial journey to give you the sustain to meet the challenges and stay the course.

The Complete Plan: Vision, Mission, Value Proposition, Business Model, Core Values, Goals, Objectives, Strategy, Financials and a Balanced Scorecard Strategy Map to measure your Business Key Performance Indicators.

“I contacted Gary feeling very desperate and overwhelmed with my business plan. First impression left me feeling confident and feeling like I could go ahead with my plan. Gary is extremely thorough and efficient. Developing my business plan with flair and fact.  Thank you Gary, I couldn’t have done it without you.” ̴ Ingrid Morris

Your Success is our Business – www.critel.ca

Our Products and Services

Adapting to change and learning new skills are essential to professional advancement and personal enrichment. Critel offers programs that empower individuals and companies to move to the next level. We have found that there are universal opportunities and challenges facing businesses in every industry, regardless of company size.

We offer:

  • Confidential assessment performed by a responsible and knowledgeable business consultant
  • Understanding of your culture and knowledge of your industry
  • A values driven approach congruent with our client’s purpose and passion with a facilitation style that engages all participants

Who We Are

About Us

Critel works closely with our clients to understand their strengths and challenges.  We specialize in pinpointing areas that need focused attention leading to a congruent approach from knowledge to strategy to execution to measurable results

Contact Us

Phone: 705 888-7652 Email: Gary.Cerantola@critel.ca Web: www.Critel.ca

Senior Consultant:

Gary Cerantola, P.Eng., MBA, ACCUD with 30+ years of business experience in management, consulting, facilitation and business teaching at university and college levels and in industrial settings.

Gary_Cerantola_May2014 Cropped


Download our Business Plan Brochure

Critel Business Plan Brochure